Refund policy

Thank you for shopping with AnyShape. We truly appreciate your support and want you to feel confident when purchasing from us. Please review our Return & Exchange Policy carefully before placing an order.

1. General Return Eligibility

You may request a return within 15 days from the date you receive your order.

To be eligible for a return:

  • Items must be unused, unworn, and in their original condition
  • All tags, labels, and original packaging must be intact
  • Proof of purchase is required
  • Returns must be approved in advance by our team

Returns sent without prior approval will not be accepted.

📩 Please contact us before returning any item: info@anyshape.store

📦 Return Address:
137B Bui Van Ba, Tan Thuan Dong Ward, District 7, Ho Chi Minh City, Vietnam 700000

2. Non-Returnable Items

The following items are not eligible for return or exchange, except in cases of manufacturing defects:

  • Customized or made-to-order items
  • Sale or clearance items
  • Gift cards
  • Intimate apparel or items with hygiene considerations
  • Products damaged due to misuse, negligence, or unauthorized alterations

We strongly encourage customers to consult our team via live chat or email prior to purchase if sizing or fit is a concern.

3. Made-to-Order Items

Made-to-order items are final sale and non-returnable, unless a manufacturing defect is confirmed.

*Note: Since these are made-to-measure products, minor adjustments may be required. This is completely normal with custom tailoring, and you can rest assured that AnyShape has a dedicated support policy for these products.

  • Cancellation requests must be submitted within 24 hours of purchase

  • Once production has started, cancellations may not be possible and are subject to production partner discretion

  • AnyShape offers one alteration per item
  • Shipping fee: 
    • Shipping to Vietnam: The customer covers all shipping costs, import duties and customs fees (if applicable).
    • Shipping back to the customer: AnyShape covers 50% of the shipping cost; the customer pays the remaining 50%. Economy shipping includes import duties and customs fees. The exact shipping fee will be communicated before shipment.

4. Damaged or Faulty Items

If your item arrives damaged or defective:

  • Please email info@anyshape.store within 48 hours of delivery

  • Include clear photos showing the issue

If a defect is confirmed, AnyShape will cover all reasonable costs, including return shipping and reshipping or refund.

If damage is determined to be caused by misuse or tampering, compensation may be denied.

5. Return Shipping & Fees

Unless the item is faulty or incorrect, customers are responsible for all return-related costs, including:

  • Return shipping fees

  • Any customs duties, import taxes, or handling fees incurred when shipping the item back to us

For returns that do not meet our eligibility criteria, customers will have 14 days to arrange return shipment at their own cost. Unclaimed items may be forfeited.

6. Refund Policy (DDP Orders)

All orders on our website are shipped under DDP (Delivered Duty Paid) terms. This means that the purchase price already includes applicable VAT and import duties at the time of delivery.

Approved Returns:

  • We will refund the full product price paid (excluding original shipping fees)

  • Refunds will be issued to the original payment method

Please note:

  • Original shipping fees are non-refundable

  • Return shipping fees are non-refundable

  • Any duties or taxes paid as part of the DDP service are non-refundable once the order has been delivered

Refunds will be processed as follows:

  • 7–10 business days for domestic cards

  • Up to 30 days for international cards

If you have not received your refund within 15 business days from approval, please contact us.

7. Exchanges

We currently offer exchanges for size or style, subject to stock availability.

Exchange Conditions:

  • Exchange requests must be submitted within 15 days of receipt

  • Items must meet standard return eligibility conditions

Exchange Costs:

  • Customers are responsible for:

    • Return shipping fees

    • Shipping fees for the replacement item

Important Notice on Taxes & Duties for Exchanges:

  • The original order is shipped under DDP terms

  • Replacement (exchange) shipments are NOT sent under DDP

  • Any import duties, VAT, or customs charges applied to the exchanged shipment are the customer’s responsibility and must be paid directly to local customs or the courier upon delivery

8. EU Customers – 14-Day Cooling-Off Period

For orders delivered to the European Union, customers have the right to cancel or return an order within 14 days of receipt without providing a reason, in accordance with EU consumer law.

Conditions:

  • Items must be unused, unworn, and in original condition

  • This right does not apply to made-to-order or customized items

Under the cooling-off right:

  • The product price paid will be refunded in full

  • Original shipping fees are non-refundable

  • Customers are responsible for return shipping and any related customs charges

9. How to Initiate a Return or Exchange

Please email info@anyshape.store with the following information:

  • Order number

  • Full name

  • Shipping address

  • Phone number

  • Reason for return or exchange

Our team will respond with instructions within 2 business days.

AnyShape reserves the right to update or modify this policy at any time without prior notice. The version published on our website at the time of purchase will apply.