RETURNS & EXCHANGES POLICY

 

GENERAL INQUIRIES

 

Each product can only be exchanged 1 time (the products after exchange are not eligible for return policy again, except for manufacturer's fault).

Only applicable to products purchased on the website of AnyShape Vietnam.

Return of goods will be at the sole discretion of AnyShape Vietnam and will be based on the price at the time of purchase or product of equivalent value.

AnyShape Vietnam reserves the right to evaluate the returned/ defective item prior to performing any repair or exchange.

AnyShape Vietnam reserves the right to amend the website's policies and conditions for promotional items and special offers at any time.

 

Terms and conditions of exchange - return

 

 1. Time to return the goods:

With full-price products: The return period for the order you have purchased at the website is 15 days.

With promotional products: Only be exchanged with the same product within 05 days.

 

2. Return requirements: The return order will not be accepted by AnyShape Vietnam if it does not meet one of the following conditions

• Unused, unwashed, not laundered, no strange smell.
• Product with intact label, accompanying product box (if any).
• Customers have orders’ information on the website.
• The goods are not faulty due to the storage and transportation of the user.
  

 

3. Exchange-return process:

 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at anyshape.vnbrand@gmail.com. Please note that returns will need to be sent to the following address: 137B Bui Van Ba, Tan Thuan Dong, District 7, HCMC 700000

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at anyshape.vnbrand@gmail.com.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at anyshape.vnbrand@gmail.com.

Customers are required to contact the customer service department or submit an online request at the purchase history in the customer's account via hotline, Fanpage or send a request for return to anyshape.vnbrand@gmail.com when there is a need to exchange/ pay to get feedback on appropriate handling.

 

3.1 Exchange process

After the return request is confirmed validly, AnyShape Vietnam will simultaneously recall the goods and deliver the product you want to exchange to you through the shipping unit. For product exchange orders, the process of co-checking the recalled product between you and the shipping unit is one of the mandatory conditions when you receive the exchanged product.

 

Shipping agency will have the right to check the product and refuse support if the product you return does not meet ONE OF CONDITIONS as following:

 

The order number matches the order information on the AnyShape Vietnam website.

The product must still have original labels and tags attached to the product (except in cases where warranty products will no longer have labels).

The barcode of the returned product must match the information of the previously purchased product.

The product must not have a strange, used smell.

Reuse the AnyShape carton box or another carton box for protective packaging and return the product to the shipping unit.

In case you want to change to a product of higher value, please make up for the difference in the amount of the exchanged product. And vice versa, you will not be refunded the change if the exchanged product has a lower value than the purchased product.

 

3.2 Return process:

All requests of returns must be accepted in advance by AnyShape for proper handling. 

 

AnyShape Vietnam will first recall the goods that need to be returned to the warehouse, then the Warehouse department will check the status of your returned product. If the product meets the requirements as prescribed in section 2, AnyShape will refund the order value in one of two forms: e-voucher refund for discounted goods or refund for full price goods.

 

Eligible product return cases include:

 

You buy a product at full price.

The product you want to exchange is no longer the right size and you have not found another product you like, the product will be accepted to be returned to the warehouse, and AnyShape Vietnam will refund an e-voucher with a value equivalent to the product value so that you can have can be used in the near future. 

 

3.3 Exchange-return fee:

Customers will have complimentary delivery fees if a result of manufacturer’s error, or when customers make a request to change product size. For the remaining cases, customers are requested to pay all return costs. The Customer Care Department will send an email for you to inform you about the estimated shipping cost and tariff that you will pay. This fee has been partially supported by AnyShape compared to the fee of the Carrier. The exchange / return will only be conducted when you confirm your agreement with this cost.

 

*** Note:

Customers are required to use the Shipping Partner designated by AnyShape Vietnam for goods exchange / return cases, and do not arbitrarily use other Shipping Partners to avoid errors that affect the order control process of AnyShape Vietnam.

 

 4. Time and method of Refund

 

  4.1 E-Voucher: 

Conditions: Applicable to discounted products and bills using gift vouchers/discount code

Refund E-Voucher: After confirming that your returned product is eligible for refund, AnyShape Vietnam will send you a e-voucher code equivalent to the value you purchased to continue shopping on the website https://anyshape.store/ via your personal email with the e-voucher's terms and conditions. E-Voucher refunding time is from 1-2 working days.

 

*** Note: 

E-Voucher is only applicable at the website, NOT in store.

In case you want to exchange the product according to your personal needs and preferences and have not found a suitable product, AnyShape Vietnam will charge the product recall cost of €10 from the value of the e-voucher to be refunded to you.

 

4.2 Refund: 

Conditions: Applies to payment orders with the full price of the product (full price is the original price without any discount of AnyShape Vietnam)

Refund via online payment gateway: After AnyShape Vietnam receives the return product, if you have paid for the order and used credit/debit card payment, you will receive the refund within 7 to 10 working days via the domestic debit card, and can be up to 30 working days for the international credit card; the process is also depended to customer’s bank.